Mundane tasks are a good first start for AI

AI is rapidly transforming the way business is done across countless industries, and snow contracting is no exception. While no one can fully predict how far this technology will reach, there is little doubt that its impact will be profound.

Though the prospect of facing off against fictional cyborgs from SkyNet feels far-fetched, the reality is that AI is here, and it will fundamentally change our world. Embracing this evolution is exciting; but as with any advancement, it’s wise to consider both opportunities and limitations.

Routine tasks, exception reporting

AI can quickly replace routine tasks executed by standard processes. Many operating software platforms are likely to integrate AI into their systems to manage these repetitive functions. Additionally, exception reporting will be essential whenever information or results deviate from established standards, ensuring that important anomalies don’t go unnoticed.

AI-written SOPs: Opportunities and cautions

Many companies are now using AI to draft, catalog and share standard operating procedures (SOPs) with their teams. However, it is crucial that subject matter experts within your organization review any SOPs generated by AI before they’re widely distributed. AI can efficiently process and refine documents, but human oversight remains vital to guarantee accuracy and relevance.

AI and team dynamics

There’s ongoing speculation that AI might replace the “middle” management layer. While AI undoubtedly boosts efficiency and effectiveness, I am not convinced that technology should replace experienced managers who provide insight, intuition and leadership. Key team members bring invaluable perspective to their roles and deserve support and fair compensation—not replacement.

Enthusiasm with practicality

AI is already shaping our industry and changing how people work. If you haven’t started exploring AI solutions, now is the time. Whether you research AI independently, consult with experts, or seek advice from tech-savvy colleagues or even teenagers, make sure you’re not left behind.

Consider piloting an AI tool on a small project before full implementation to evaluate its effectiveness for your business. This balanced approach—combining optimism about innovation with practical caution—will help you harness AI’s power while mitigating risks.

AI is here to stay. Embrace its potential, proceed thoughtfully, and position your team for future success.

David Gallagher is principal for Spiritus Business Advisors. He has over 25 years of experience as a senior service-oriented leader on all aspects of property service. Contact him at david@spiritusba.com.